Tips for Your Visit
We're happy that you are planning to visit the Rubin Museum. To help you prepare for your visit please review the policies and other useful information below, which will help ensure your safety, the quality of your visit, and the security of the works of art on display.
Admission stickers, provided with your ticket at the admissions desk, should be visible while you are in the galleries.
A checkroom is available to store personal items during your visit ($1.00 per item).
Suitcases, backpacks, oversized strollers, shopping or oversized bags, umbrellas, and other large items must be left at the checkroom.
Small items, such as front-worn baby carriers and compact strollers, purses, briefcases, small bags, flat backpacks, and cameras, may be carried into the galleries. Some exceptions may apply.
Most of the spaces and facilities at the museum are accessible to visitors with limited mobility.
Wheelchairs are available to visitors free of charge. You can request one at the admissions desk. Both manual and electric wheelchairs are allowed throughout the building.
Restrooms and drinking fountains are located on the theater level, first, third, and fifth floors.
Pay telephones with volume control are available on the theater level.
Guided experiences offer additional opportunities to connect with the art on view. Museum guides conduct free scheduled tours and are also available for informal conversation about exhibitions and individual works of art.
A recorded audio guide, highlighting numerous objects on view, is also available at the admissions desk. More on audio guides...
Drawing and writing in the galleries is encouraged but limited to the use of pencils only. Pens and markers are not permitted.
The dramatic nature of the spiral staircase and surrounding balconies can create a hazard for unattended children, so be sure to watch them carefully.
Front-worn baby carriers and compact strollers are permitted in the galleries.
Baby changing stations are located in both unisex restrooms on the theater level.
If you believe you have left something at the museum during your visit, you can contact our Lost and Found Office at 212.620.5000 x300.
Photography and videography for personal use are permitted on the first, second, and third floors of the museum but are prohibited elsewhere. Flash photography and the use of a tripod are prohibited throughout the museum. No photographs or videotapes may be reproduced, distributed, or sold without written permission from the museum.
Cellular phone calls are allowed only in the entrance lobby, Serai, and restrooms. Silent use, such as text messaging, is permitted throughout the building.
Food and drink purchased at Serai may be consumed in the immediate area and in the theater at selected times. No food or drink (including water) is permitted in the galleries or shop.